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Terms & Conditions Clause for E-Commerce (Portugal & EU)
1. Scope
These Terms & Conditions (hereinafter “Terms”) govern the use of the online shop [tankkd store], operated by [David Lybeer], located atsitio do bengado 58j, 8800-155 santa catarina fonte bispo, portual, VAT number PT294188371, and accessible at www.tankkdstore.com.
By placing an order, the customer accepts these Terms in their entirety.
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2. Products & Orders
All products displayed on our website are subject to availability.
We reserve the right to refuse or cancel an order in cases of pricing errors, stock shortages, or suspected fraudulent activity.
By placing an order, the customer declares to be at least 18 years old and legally capable of entering into binding contracts.
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3. Prices & Payment
All prices are displayed in Euros (€) and include the applicable VAT in accordance with Portuguese law.
Shipping costs, if applicable, are clearly indicated before checkout.
Payment is accepted via card payment or bank transfer and is processed securely.
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4. Delivery
We deliver to Portugal/European Union/other countries if applicable.
Delivery times are indicative and not guaranteed.
We are not responsible for delays caused by third-party carriers or unforeseen circumstances.
We strive to deliver all orders within the estimated delivery time indicated at checkout.
However, these delivery times are indicative and not guaranteed.
Delays may occur due to factors beyond our control, such as carrier delays, customs procedures, or unforeseen circumstances.
Such delays do not constitute a breach of contract and do not entitle the customer to cancel the order, refuse the goods, or claim compensation, unless otherwise expressly required by applicable mandatory law.
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5. Right of Withdrawal (Returns & Refunds)
In compliance with Directive 2011/83/EU on Consumer Rights and Portuguese Decreto-Lei n.º 24/2014, customers have the right to withdraw from the contract within 14 calendar days of receiving the goods, without providing any reason.
To exercise this right, customers must notify us by email tankkdstore@gmail.com or postal mail before the deadline expires.
Returned goods must be in their original condition and packaging.
If you choose to return your stock tank pool or cancel your order after it has been dispatched, please note:
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The cost of delivery to your location will be deducted from your refund.
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You are responsible for arranging and paying for the return transportation of the item to our warehouse.
Please ensure the item is returned in its original condition and packaging.
Refunds will be issued within 14 days of receiving the returned goods or proof of return.
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6. Warranties & Complaints
All products are covered by the legal warranty of conformity under Directive (EU) 2019/771 and Portuguese consumer law.
If you believe a product is defective or not as described, please contact us immediately at tankkdstore@gmail.com or +351926564335.
We will repair, replace, or refund the defective product in accordance with the law.
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7. Privacy & Data Protection
We process your personal data in compliance with the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679) and Portuguese data protection law.
Your data is collected and processed solely for the purpose of fulfilling your orders and improving our services.
You have the right to access, rectify, or delete your data at any time by contacting us at [your email].
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8. Applicable Law & Jurisdiction
These Terms are governed by the laws of Portugal and the European Union.
In case of disputes, the customer may resort to alternative dispute resolution (ADR) entities listed at https://www.consumidor.gov.pt/ or submit their complaint through the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/.